Senior Executive / (Senior) Assistant Manager, Operations Support Services - General Services

The staff is responsible for managing the assigned functions in OSS-General Services.ResponsibilitiesPrimary Responsibilities and Duties (80%)Manages the operation and systems, as well as reviews and improvements of the functional units in OSS-General Services : Security & Carpark ManagementEnsure the clear administration of carpark policyManagement of service vendors performance in terms of maintenance, breakdown response and cost of service of the key systems (Card access, CCTV, Carpark, walkie talkie)Proper maintenance of the overall master key and process of key issuance, audit and changes.Review the various Code Black, feedback, Ehor cases raised and recommend improvement and changes where necessary.Work closely with Queenstown NPC for the investigation and review of cases reported from NUH, and takes necessary and relevant actions to help the hospital in reducing them.Participate in the KRWSSWG team to promote and enhance security awareness and supportConduct of regular dialogue session with staffHandles service feedback and review / improvement to the services.Review and propose new initiatives to improve the services.Ensure timely review of service / lease / license contract terms and conditions and cost of services / contracts.Work with the various functions' staff and other NUH departments on service improvement initiatives.Work with the various functions to manage and review the feedback / incidents and ensure corrective action and necessary follow up on discipline or workflow update is doneAssist with the department's logistics, equipment and services including procurement, inventory, payments and record management.Assist with the review and updating of the department's policy, SOP documents, Emergency Response plan for the department and financial budgeting.Secondary Responsibilities and Duties (20%)Handles Staff Development and discipline.Timely completion of assigned projects within approved budget amount.To review training plan of direct staffMaintenance of respective functional unit's SOPs and documentations.Perform any other duties assigned by Supervisor.QualificationsMinimum Bachelor's Degree.

(Public Safety and Security, Engineering)Service oriented and customer focused.Good communication and interpersonal skills.Good analytical and process skills.Office hours : Mon-Thur : 830am to 6pm , Fri : 830am to 530pm

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