Senior / It Support Engineer

OverviewDover Court International School – QueenstownTo assist the IT Department leads and the IT department in daily operational support.

To act as liaison with teachers and key stakeholders to support daily IT helpdesk requests.Purpose of the jobTo assist the IT Department leads and the IT department in daily operational support.

To act as liaison with teachers and key stakeholders to support daily IT helpdesk requests.Duties and ResponsibilitiesEducation and Experience : Diploma / Degree in Information Technology or its equivalent.

Certification in ITIL and CompTIA+ would be advantageousAt least 2 years' relevant working experience in helpdesk or onsite support with strong support skillsetExcellent communication and people skillsBasic knowledge of Windows, OSX, iOS, hardware, software, server and networking.

Experience in Office 365 and Active Directory would be an advantageTeam player, able to work well under pressureFast learner in a fast-paced environmentAbility to retain new skillsExperience working with different culturesProficiency in English is a mustEssential DutiesThis position includes, but is not limited to, the following essential functions : Desktop SupportResponsibilities : Level 1 Help Desk duties – scope will expand progressively with trainingTroubleshooting, such as, but not limited to : Password resetsPrinter configurations, ordering and changing of tonersDesktop, laptop, Mac and other user device supportBreak / fix, configuration issues, troubleshooting, software installations, hardware repair including in-house repair (projectors & smartboards)Coordinate software / hardware requests in line with managers' requirementsDesktop / Laptop imaging, computer / mobile setup and distributionDevices supported under Desktop Support include, but not limited to : Desktop / Laptop / Smart PhoneiMac / Macbook / iPadProjector / SmartboardAudio Mixer / AV equipmentAnalogue CCTV / IP CameraVoIP PhoneParticipate in technological research by studying organization goals, strategies, and new technological resources for improvementsAssist in identifying the need for system and network upgrades, as well as configurations and storage updatesAssist in ensuring hardware / software security within the workplaceSet up and supporting AV equipment as and when necessaryEnsure that all IT asset and inventory are tracked and up to dateCreate and update technical documentation of operating procedures as neededAssist the Music Department with their technology and audio / video equipmentAsset & Vendor ManagementPromote responsible usage and care of company equipmentAd-Hoc DutiesUser relocationVOIP phone deployment & troubleshootingVendor escort and assembly stand-by dutiesAV support during events within the school campusOther ResponsibilitiesAll staff are required to manage effective personal development as part of the Company's commitment to invest in staff as the key resource in the organization.All Staff must ensure that they meet their statutory responsibilities with regards to Health and Safety, Equal Opportunities and other relevant legislation, and should conform to professional and ethical requirements.

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