Service Operations Manager - Sap Brim (Nbs)

OverviewService Operations Manager - SAP BRIM (NBS) is responsible for maintaining high levels of service and ensuring that all IT operations activities are performed.

You are the subject matter expert in technology and / or business domain.Role & ResponsibilitiesServe as a Subject Matter Expert to enhance the organization's capability in applying service operations and maintenance frameworks effectivelyImplement response and recovery plans focused on improving service recovery processesAssist senior leaders in disaster recovery planning and related activitiesLead internal and third-party service provider review meetings to discuss performance, service improvements, quality, and processesTroubleshoot and resolve service health issues, coordinating with relevant parties to eliminate impediments impacting service performanceOrganize system activities, including planned maintenance events, system backup processes, and disaster recovery drillsSupport and assist in high-severity incidents, facilitating problem management meetingsDevelop operational support material blueprints for application disciplines, ensuring they are concise and comprehensive, covering internal security and technology standardsCollaborate with multiple internal teams to restore services during incidents, gathering necessary experts for root cause analysis and problem resolutionTrack and ensure compliance with SLAs, KPIs, and metrics related to service and operations performanceRequirementsBachelor's degree in Information Technology, Computer Science, Business Administration, or a related fieldMinimum of 8 years of experience in IT service management or related rolesProven experience in managing service operations, incident management, and problem resolutionExperience working with third-party service providers and vendorsApplyNOTE : It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT!!

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