Assistant Manager - It Operations (Cluster Office)

Assistant Manager - IT Operations (Cluster Office)We are seeking for a highly driven candidate to be part of Cluster Office supporting an Institution.

This role reports to the Institution Lead and is required to work closely with Institution senior stakeholders, and Institution Users, Synapxe CIO Office, Synapxe Program & Support Teams, Optech Team, IT service suppliers, and external collaborators / partners.This role will be based on-site at Novena.Role & ResponsibilitiesAssist Institution Lead to oversee and ensure the smooth running of daily IT operations in NNI (including Infra, Network, EUC and Security)Assist Institution Lead on advisory to Institution stakeholders on IT mattersAssist Institution users on escalation mattersEvaluate potential solutions for institution users and make recommendations to resolve business problemsWork closely with users and delivery teams to resolve IT issues to ensure timely resolution / implementationSupport Institution users on resolution of Infra and applications-related issues and requirements, IT audits, IT security / data governance and compliance requirementsWork closely with all internal and external stakeholders / partners to implement and manage compliance to security best practices to ensure secure and reliable IT applications and systemsWork closely with Synapxe PMs and IT service suppliers on project implementations (project governance, procurement governance, review approval papers, chase for project approvals and project charter signatories)Assist Institution Lead to support Institution users' IT innovation initiativesAssist Institution Lead to oversee small scale IT project implementations in InstitutionAssist Institution Lead in yearly budgeting and workplanning for IT CAPEX and OPEXDevelop and maintain stakeholder relationships among users, vendors, project teams and SingHealth managementPerform secretariat duties for selected boards and committeesPresent reports and project updates to stakeholders on a regular basisOversee contract and maintenance renewal of vendorsUndertake any other requests as assigned by Reporting Officer.RequirementsBachelor's Degree in Computer Science, Information Systems or related disciplineAt least 6 years of relevant working experienceStrong Service oriented traits towards Institution stakeholdersStrong interpersonal skills with the ability to work with different groups of stakeholdersPossess strong analytical skills and keen ability to manage difficult situationsExcellent written, verbal communication and presentation skillsHighly driven and proactive mindsetTeam player and self-starter able to work independently with minimal supervisionBasic infrastructure knowledge (servers, network and end-user computing devices)Experience in the healthcare industry is an added advantageApply NowNOTE : It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT!!

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