Customer Operations Administrator

OverviewAt Genesis, care shows up in so many ways.

We're a place where support runs deep, knowledge is shared freely, and people feel seen, heard, and valued.

If you're looking for a workplace where wellbeing and belonging are part of the DNA, you've found it.What you'll do : We're on a mission to ensure our customers receive accurate and timely invoice, and that's where you come in.

Your day will be a mix of administration, problem-solving, investigation, and outbound calls to customers.

You'll also gain exposure across our support functions, including Metering, Billing, Payments, Switching and Compliance.Some of the key responsibilities are : Manage administration and problem-solving tasks relating to customer accountsConduct investigations and make outbound calls to resolve customer queriesSupport accurate and timely billing outcomesLearn and contribute across functions such as Metering, Billing, Payments, Switching and ComplianceDeliver a positive and memorable customer experience every timeWhat you'll bring : Friendly and engaging communication skills, both written and verbalConfidence in making outbound calls and negotiating with customersStrong attention to detail with the ability to learn quickly on the jobPrevious customer service experience and high emotional intelligenceA collaborative, team-first mindsetHow we'll help you thrive : At Genesis, we know that every moment matters — it's not just about the mahi today, it's also all the other benefits that set you up for a thriving future.Some of our benefits include : Southern Cross medical insurance, plus life, trauma and income protection insurancesElectricity and gas discounts and an extra 20 Power Shout hours per year.Up to 4% match on KiwiSaver contributions or 3% with our GenSaver allowance.Flexible working and leave options to support you to balance personal and professional needs.Annual wellbeing allowance, access to Best Doctors online service for you and your family and other wellbeing offerings.Career development opportunities and a supportive learning culture.We're proud of our strong culture, which makes Genesis a great place to work.

Ensuring our people are safe at work and can be themselves is crucial, this is reflected in our focus on safety and wellbeing.We believe embracing diversity, embedding equity and being intentional about inclusion are essential to making Genesis a strong, innovative workplace where different backgrounds, perspectives and ideas thrive.Ready to join us?

If it's opportunity and growth you crave, in an environment where support, respect and togetherness run deep, Genesis could be calling your name.

Now's the time to discover more, and to explore your next step with a company that can take your career great places.This could be your moment, apply now!

Everyone's journey is differentAt Genesis, we understand that everyone has unique needs and experiences.

We're committed to creating a recruitment process that is fair, accessible, and inclusive for all.

If you require any adjustments or accommodations to participate fully in our hiring process, please don't hesitate to let us know.

We're here to support you every step of the way.We believe embracing diversity, embedding equity and being intentional about inclusion are essential to making Genesis a strong, innovative workplace where different backgrounds, perspectives and ideas thrive.Inclusion and accessibilityWe're committed to inclusive recruitment and ensuring everyone has an equal opportunity to apply and participate in the process.ApplyIf you're ready to join us and grow your career, explore this opportunity and apply now.

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