Business Improvement Lead

Overview

Lead process re-engineering and improvement initiatives, ensuring streamlined operations, coordinated service delivery, and enhanced employee experience. This is a permanent, full-time, hybrid role based in Auckland.

Responsibilities

• Lead the improvement initiatives with responsibility for timelines and outcomes.
• Lead the adoption of a recognised methodology for process improvement and understanding of the customer journey.
• Lead adoption of technology that supports improved process visibility, collaboration, knowledge, governance, intelligence, and automation.
• Assist in the development of project documentation in alignment with company policies.
• Create improvement artefacts such as process maps, benefit analysis, and KPIs.
• Effectively utilise service data and feedback from stakeholders to support the prioritisation of improvements.
• Work with stakeholders from across QBE to evolve processes though process innovation and practice.
• Ensure improved processes are embedded and implemented by responsible people and communicate their role and deliver the training required to build capability.
• Ensure the benefits of robust process management are recognised across the division.
• Contribute to a positive and rewarding work environment and support team members through change.

About You / Qualifications

About QBE

We’re an international insurer focused on building momentum towards realising our vision of becoming the most consistent and innovative risk partner. Our people are at the center of our success, and we’re proud to work together to enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people in 26 countries, we’re big enough to make an impact, but small enough to be a friendly workplace where people are down-to-earth, passionate and kind.

Benefits

Apply

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. We are an equal opportunity employer and are committed to an inclusive workplace. If you require support with access requirements or would like to connect with networks, please contact

Skills include : Analytical Thinking, Business Transformation, Communication, Critical Thinking, Influencing Others, Collaboration, Managing Performance, Operational Efficiency, Presenting with Impact, Process Improvements, Process Management, Project Delivery, Risk Management, Stakeholder Management.

Application Close Date : 26 / 09 / : 59 PM

Location : Auckland, Auckland, New Zealand

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