Receptionist | Lumino Ponsonby | Full-Time

Overview

Looking for a receptionist role where you'll feel truly valued, supported, and part of a team that makes a difference every day?

Join Lumino Ponsonby – part of New Zealand's largest dental group, dedicated to delivering exceptional care across the country.

Lumino Ponsonby is a vibrant, high-performing practice located in the heart of one of Auckland's most iconic suburbs.

Our patients value the warm, professional environment we've created, and we take pride in building long-term relationships with them.

As part of the wider Lumino network – with over 130 practices nationwide – you'll enjoy both the strong local culture of a close-knit team and the support of a large, well-established organisation that prioritises your professional growth and wellbeing.

Why join our team at Lumino Ponsonby

Stability with variety – A dynamic full-time receptionist role that includes a range of administrative responsibilities to keep things interesting.

People-first culture – We care about your wellbeing, offering a collaborative environment where your contribution is appreciated every day.

Development opportunities – Be part of a team that encourages upskilling and continuous learning across both customer service and healthcare admin.

Community connection – Join a practice that's deeply integrated into the local community and has a long-standing reputation for excellence.

Job Description

As the Receptionist at Lumino Ponsonby, you'll be the friendly face and calm voice that welcomes our patients and supports our team behind the scenes.

While your primary focus will be front-of-house reception, this role also involves a variety of administrative tasks that are essential to the smooth, professional running of the practice.

Your role will be key in creating a welcoming environment for patients, while also ensuring the day-to-day operations run efficiently and accurately.

Your day-to-day responsibilities

Greeting patients in person and over the phone with a warm and professional approach

Managing appointment bookings, confirmations, and follow-ups

Handling patient enquiries via phone and email

Processing payments and managing invoicing and banking tasks

Maintaining accurate patient records and completing general admin duties

Liaising with external organisations for claims, funding, and patient documentation

Supporting the clinical team to deliver seamless, high-quality care

Qualifications

Your experience and approachYou'll bring strong customer service skills, attention to detail, and a team-focused attitude.

Experience in a receptionist role is essential, and a background in healthcare or dental is highly desirable.

You'll be someone who thrives in a busy environment, is comfortable multitasking, and brings a calm, friendly presence to the front desk.

We're looking for someone with

Proven receptionist experience (healthcare or dental industry preferred)

Strong administrative and organisational skills

Excellent communication and interpersonal skills

Confidence using computer systems and managing scheduling software

A proactive, professional, and positive attitude

The ability to work independently and as part of a collaborative team

Hours of Work

Monday, Wednesday, Thursday, Friday : 7 : 30am – 5 : 00pm

Tuesday : 7 : 30am – 7 : 00pm

Saturday (on rotation) : 7 : 30am – 5 : 00pm

Applying with Us

We know your time is valuable, so we've made the first step quick and easy.

Once you apply, you'll receive an automatic email with a few simple questions.

It's a relaxed chat—no pressure!

Answer at your convenience, and as soon as we receive your responses, we'll be in touch to keep the process moving quickly.

Check your inbox—we're excited to connect with you!

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