Supporter Services Executive (Donor-Focused)

Who we are

At Pet Refuge, we believe no one should have to choose between their own safety and the safety of their beloved pet. We provide temporary shelter and care for pets while their owners escape family violence, so that families can find safety together.

Every supporter, big or small, plays a role in making this possible. That’s why supporter care is at the heart of everything we do.

The role

As our Supporter Services Executive (Supporter-Focused) , you’ll deliver exceptional supporter care and ensure supporter records and donations are managed with accuracy and care. You’ll be the first point of contact for many of our valued supporters - answering queries, processing donations, sending receipts, and making outbound thank-you and retention calls.

This role plays a key part in growing our monthly giving and bequest programmes, ensuring supporters feel appreciated and engaged every step of the way. You’ll work closely with a data-focused counterpart, so while you’ll need capability across all supporter services tasks, your main focus will be our supporters.

Salary will be pro-rata to 20 hours.

Key responsibilities

• Provide timely, professional communication with supporters via phone, email, and mail
• Process donations, receipts, and supporter record updates in Raiser's Edge (CRM)
• Make outbound calls to thank donors, update payment details, and follow up on missed payments
• Support the growth of monthly giving by reducing attrition and reactivating lapsed donors
• Assist with the annual tax receipt process and supporter enquiries
• Ensure data accuracy, hygiene, and compliance with privacy protocols
• Contribute to nurturing committed donors and growing the bequest programme

What we’re looking for

Minimum 3+ years’ experience in CRM systems (Raiser’s Edge experience a plus)

What we offer

If you’re passionate about supporter care and want to play a vital role in helping families escape violence with their pets, we’d love to hear from you. Please apply with your CV and cover letter via SEEK.

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