Support Services Engineer

This range is provided by Advania UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

NZ$88,000.00 / yr - NZ$100,000.00 / yr

About Us

We are the tech company with people at heart. We are the tech company with people at heart. Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.

Position Overview

This is a role for someone that likes to be out and about with a variety of client sites to support. The main purpose of this role is to provide standard technical support required of a 2nd line Support Services Engineer including guidance to end users and support services. You will be residing in New Zealand and will have been in this type of role previously. This is a hybrid role i.e. a mixture of remote working along with travel to our client offices across New Zealand, including but not limited to the following sites where required by the client : Greymouth, Christchurch, Auckland, Rotorua, Whakatane, Dunedin, Masterton, New Plymouth, Alexandra and Queenstown (Central Otago).

Duties And Responsibilities

• Respond appropriately and deal with queries or complaints in an effective manner (i.e. punctual, polite and with empathy)
• Take ownership of incidents or requests allocated to the relevant virtual team ticket queue and professionally manage them through to resolution or escalation
• Ask targeted questions to diagnose problems
• Contribute fully as an active team member and ensure personal and team objectives are achieved
• Collaborate with other teams to maintain standards and functionality
• Maintain a professional relationship with clients
• Utilize excellent customer service skills and exceed customers’ expectations
• Report potential client facing risks
• Report customer feedback and potential product request
• Maintain your own personal development plan with support from your team leader
• Undertake any other tasks as assigned by management
• Identify incidents, troubleshoot, maintain and support a wide range of systems
• Ensure SLAs are met

Qualification And Experience

Hybrid Working

This hybrid role necessitates visiting client sites wherever and whenever required as detailed in the position overview. If you have any questions after applying, please reach out to our recruitment team—we are happy to elaborate on any aspect of this role.

The budgeted salary for this role is 85,000 NZD – 100,000 NZD.

Our Selection Process

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form. As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

We are the tech company with people at heart. Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.

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Note : This description omits extraneous job postings and site-specific alerts to focus on the role’s responsibilities, qualifications, and selection process.

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