IT Support Engineer

Overview

Since 2002, we’ve empowered the success of organisations – both here in New Zealand and across the globe. Proudly New Zealand owned and operated, we’ve made a name for ourselves by delivering superior innovative IT solutions at affordable prices from our home base in Auckland.

You We are looking for a talented, customer-centric, enthusiastic IT professional to join our great team of experts to contribute to adding to our legacy. Offering an outstanding internal culture, this is an outstanding opportunity for an ambitious engineer wanting to develop their career. This is a role that will challenge you in a fast-paced, future-focused environment, rewarding those with drive and passion.

What you will do

• Working at Level 2, you will be dealing with a wide range of technologies, and support requests, working directly with customers to provide a great customer experience.
• Build broad technical capability right across the desktop, network, server, and modern workspace, and have future opportunities to grow into other Engineering roles.
• Provide an outstanding customer experience.
• Troubleshoot and respond to incidents / service requests.
• Resolve tickets aligned to our SLA’s.
• Investigate root cause and recommend solutions.
• Maintain site documentation to NSP standards.
• Assist with hardware builds / deployments and software implementations.
• Build exceptional rapport with our customers.

Skills, Attributes and Experience

What’s in it for you?

What next?

If you believe you are up for the challenge and are passionate about growing your skills and career please send your CV to (emailprotected)

NOTE to overseas enquiries and non-NZ residents : Whereas we welcome international enquiries, only applicants that are legally entitled to work in New Zealand and can make themselves available for interviews in New Zealand will be considered for this position.

Application questions

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