Customer Services Administrator
Theroastery23WorkFromHome, Auckland, New Zealand30+ days ago
Job descriptionAssigning support tickets and monitoring the group customer service inbox Keying standard service orders for key accounts Responding to customer enquiries via phone and email Processing requests quickly and accurately using internal systems Providing clear, friendly communication that puts customers at ease Supporting our busy team with admin tasks as needed Sharp written and verbal communication A steady, solutions-focused approach to customer service Confidence working with multiple systems and email platforms Reliability – you're the kind of person who shows up and gets stuck in Previous experience in admin or customer service roles Familiarity with ticketing systems or service / order entry platforms
Overview
We’re looking for a Customer Service Admin to jump into a 3-month fixed-term role and help us stay ahead of the curve during a peak volume period. If you're organised, proactive, and love getting things done, this is your chance to make a real impact.
Details
- 3-month fixed term
- 20 hours a week, spread over 3-4 days
- Start time from 9am
- Based in our East Tamaki office for initial training period, then hybrid model
Responsibilities
What you’ll be doing (approx. 70% admin / 30% calls) :
Qualifications
What you’ll bring :
Bonus points
Sound like you? Apply now and help us keep things moving with efficiency and care.
You must have the right to work in NZ and be able to work from the office across the duration of the contract.
Agencies – we’ve got this one covered.
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Customer Service • WorkFromHome, Auckland, New Zealand
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