Customer Service Manager

Job Details :

• Location : Auckland
• Position : Customer Service Manager
• Term : Permanent full time position
• Wage : $ per hour
• Hours of work : 40 hours per week
• Shifted from Monday to Friday

Skyline Tech Limited is a Auckland based financial services provider. We are looking for a qualified customer service manager to manage our customer service centre, to ensure our quality services are delivered to our clients including individual and business partners.

The ideal candidate should have :

Bachelor degree in business management or other relevant field.

Bilingual ability is preferred for the best services to non English speaking clients;

Excellent communication skills;

Excellent time management skills;

Reliable and able to work under pressure.

Duties and Responsibilities :

Developing and implementing the annual plan for customer services team of Skyline Tech Limited to achieve satisfactory outcome and to benefit the future growth of the business;

Undertake the review of customer services policy, perform the customer survey and data analyzing, to monitor performance and make decisions on customer services.

To analysis the business information and requirements in order to establish and develop relationships with customers and business partners.

Ensure effective customer services by evaluating existing work methods or procedures to ensure efficient operation;

Responsible for the management of customer service team members, including selection, training, performance assessment, motivate and lead the service team to provide the quality services to customers.

Liaised with clients and other related business third parties, to establish and maintain the good business partnership, to enhance the business reputation.

To perform other tasks the employer may reasonably request.

To pursue this opportunity further please email your CV to You must have New Zealand residency or a valid New Zealand work visa. Only short-listed candidates will be contacted.