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Customer Experience Account Manager

Volkswagen New ZealandAuckland, Auckland, New Zealand

3 days ago

Job description

Overview

Do you have a natural affinity with people and love helping them? Do you enjoy working with a motivated, successful, and fun team? Are you a self-starter who likes taking the initiative? If you’ve said a hearty YES to all these questions, we’d love to hear from YOU!

AutoPlay ( is a Kiwi technology business and part of the growing Vela & Constellation Software Group. Our core values are built around 5 key pillars of being Kiwi, Bold, Ambitious, having Empathy and Delivering.

We work with high profile brands such as Toyota, KIA, Volkswagen and many more. We love helping our customers convert their hard-won leads to buyers through better lead management technology and customer handling processes. Currently we have a position for an enthusiastic, friendly, and driven Customer Experience specialist to join our Customer Experience team. Collaborating with a small, close-knit team and balancing priorities will be crucial to your success. Your goal is to build relationships and nurture our customers - upselling to existing customers is a small part of it but you won\'t be cold calling or knocking down doors - it\'s all about the relationships you have with your network of customers.

Extensive training will be provided in the AutoPlay platform.

Responsibilities

Delivering outstanding customer service and being the face of AutoPlay with our customers
Effective and efficient management of your allocated accounts – automotive dealerships, retail enterprises and distributors
Proficiency in using AutoPlay and responsible for ongoing learning and development
Work with your allocated accounts in improving adoption of AutoPlay using best practice methods
Keep up to date with new features and roll these out to your accounts
Encourage upsell of new packages and add ons to your accounts
Train individuals and groups
Present and demo the product in person or online as required
Analyse and present reports - using data to help drive usage and change management
Maintain accurate records in the CRM
Provide support to other areas of the business as required including Support or Sales
Deliver on KPIs designed to help our customers get the most out of AutoPlay
Includes national travel

Qualifications

Legendary people skills : you will thrive on building rapport and building trust

Strong communication skills both verbal and written

The ability to work well with a motivated, fast paced and supportive team

A high level of motivation, commitment, and energy

A positive, hardworking attitude, with a good sense of humor

Intermediate Microsoft office suite applications skills, especially Excel, Word, and PowerPoint

Common sense, ability to think on your feet and be solutions orientated

We will offer you

A competitive salary range of $85k to $95k

Health insurance (eligible after 6 months in the role)

Matched KiwiSaver contributions up to 3% on top of your salary

Some work-from-home flexibility

Application questions

Your application will include the following questions :

How many years\' experience do you have as an account manager?

Which of the following statements best describes your right to work in New Zealand?

Do you have customer service experience?

Which of the following Microsoft Office products are you experienced with?

Do you have experience in a role which requires relationship management experience?

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Account Manager • Auckland, Auckland, New Zealand