Customer Service Manager

Team leadership and operations role with a property management twist!

Join the team at our UniLodge property in Auckland.

Position : Full-time Customer Service Manager.

Employment type : Permanent Full Time.

Location : UniLodge Mayoral Drive Student Accommodation, Auckland.

Job Responsibilities

Operate the day-to-day front desk reception area.

Assist with the ongoing property management of our student apartments.

Undertake administration and reporting tasks for the property.

Handle leasing duties and facilitate rent arrears collection.

Conduct room inspections.

Assist residents with enquiries related to residency, studies, general needs and overall well-being.

Liaise with third parties regarding building facilities management, including maintenance, contract cleaners, security, etc.

Serve as an active member of the emergency response team during shift times.

Create a friendly environment and deliver a positive resident experience.

Take initiative to monitor and report concerns and / or issues relating to resident safety and well-being, escalating as needed.

Coordinate and execute administrative duties (including incoming and outgoing mail, filing, etc.).

About You

Resilient, motivated and hands-on.

Has a genuine focus and passion for delivering outstanding customer service experience and a "we care" approach.

Good computer, written and verbal communication skills (essential).

Background in hospitality and / or student accommodation (advantageous).

Previous leadership experience in accommodation industry.

Experience in a university environment (highly regarded).

Experience with property management systems (highly regarded).

Be culturally aware and have an understanding of different cultures.

Police Vetting (must be willing to obtain).

Why Unilodge

UniLodge specialises in student accommodation and has been an industry market leader since

The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand; we employ a team of over

• staff across our business.

We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun.

Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are the heart of our business, and their contributions are valued and celebrated.

We invest in the wellbeing and professional development of our team, offering access to ongoing training and career progression opportunities.

Apply Now

We invite you to submit your application as soon as possible.

UniLodge reserves the right to withdraw this advertisement at any time.

Candidates will be progressed as applications are received, rather than after the advertisement closure date.

All final applicants for this position will be required to provide evidence of a criminal record check.

Please note that people with criminal records are not automatically barred from applying for this position.

Each application will be considered on its merits.

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