Customer Service Manager

Maintaining a good team environment for staff, ensuring a positive atmosphere is kept in the store

Planning and observing interactions between customers and staff

Seeking for feedback and reviews from customers in relation to the service they have received

Being the first point of contact for any conflicts that may arise between customers and staff

Handling complaints from customers and providing solutions

Brainstorming ways of improving customer experience within the store

Examining and approving returns

Implementing a standard of customer service

Successful candidates must have at least 2 years of proven relevant work experience or a relevant qualification of at least level 4 or above.

Please note this is a full time role with guaranteed hours of at least 30 hours per week.