Assistant Service Manager

Join New Zealand's leading luxury automotive group.

Drive excellence.

Lead with passion.

At Giltrap Audi, we're proud to represent one of the world's most progressive and technologically advanced automotive brands.

We're looking for an Assistant Service Manager to support our high-performing Service Department — ensuring every Audi owner receives an experience that matches the excellence of their vehicle.

About the Role

As the Assistant Service Manager, you'll work closely with the Service Manager to lead day-to-day operations of our busy service department.

You'll be a key player in :

Supporting a team of skilled Service Advisors and Technicians to deliver exceptional customer experiences

Managing workshop flow, triage, and productivity / efficiency

Ensure all jobs are accurately quoted, authorised, and invoiced in a timely and transparent manner.

Proactively update customers throughout the repair process, maintaining exceptional communication and trust.

Assisting with KPI achievement and process improvement initiatives

Handling customer escalations with professionalism and brand integrity

Driving a culture of quality, efficiency, and teamwork

This is a hands-on leadership role ideal for an existing manager or an experienced Senior Service Advisor looking to take a step up.

About You

We're looking for someone who :

Has strong automotive service experience (premium brand experience advantageous)

Thrives in a fast-paced, customer-focused environment

Communicates with confidence and builds trust easily

Understands the balance between operational efficiency and delivering premium service

Is passionate about team development and continuous improvement

Why Giltrap Audi?

Work with a cutting-edge luxury brand renowned for innovation

Be part of the Giltrap Group — NZ's leading automotive group with real career progression

Ongoing factory training and professional development opportunities

Supportive leadership and a collaborative team culture

Competitive salary package, company benefits, and access to group-wide perks

Join a brand where technology, performance, and customer passion drive everything we do.

Location : Grey Lynn, Auckland

Full-time, permanent

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