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Service Delivery Manager

Service Delivery Manager

InfosysAuckland, Auckland, New Zealand
9 hours ago
Job description

Overview

Role Overview : We are seeking a seasoned Senior Project Manager / Program Manager with deep expertise in the Telecommunications domain to lead strategic initiatives for a prestigious Telco client in New Zealand. The ideal candidate will have a proven track record of managing complex, multi-stream programs, engaging with senior stakeholders, and driving delivery excellence in an onsite client-facing role.

Responsibilities

  • Lead end-to-end delivery of large-scale transformation programs across multiple business units.
  • Act as the primary point of contact for client stakeholders, ensuring alignment of program goals with business objectives.
  • Manage cross-functional teams including delivery leads, architects, business analysts, and vendors.
  • Drive governance, reporting, and risk management across all program streams.
  • Ensure adherence to timelines, budgets, and quality standards.
  • Facilitate workshops, steering committee meetings, and executive briefings.
  • Identify and resolve program-level issues and dependencies.
  • Champion Agile / DevOps practices where applicable.

Required Skills & Experience

  • 12+ years of experience in IT program management, with at least 5 years in the Telecom domain.
  • Strong understanding of Telco business processes (e.g., BSS / OSS, network operations, customer experience).
  • Proven experience in managing onsite client engagements and multi-vendor environments.
  • 5+ years of experience leading Digital Experience projects.
  • Excellent stakeholder management and communication skills.
  • Experience with Agile, SAFe, or hybrid delivery models.
  • Ability to work in a fast-paced, dynamic environment with cultural sensitivity.
  • Preferred Qualifications

  • Prior experience working with Telco clients in the ANZ region.
  • Exposure to digital transformation, COTS products, Salesforce, Adobe stack.
  • Familiarity with tools like JIRA, Confluence, MS Project, and ServiceNow.
  • Seniority level

  • Director
  • Employment type

  • Full-time
  • Job function

  • Project Management and Information Technology
  • Industries

  • IT Services and IT Consulting
  • Auckland, Auckland, New Zealand

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    Service Manager • Auckland, Auckland, New Zealand

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