SAP Service delivery manager - S4HANA

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We are seeking an experienced professional for the role of SAP Application Management Support (AMS) Account Lead.

Role and Responsibilities :

• Minimum 10+ years’ SAP delivery experience including experience with large scale SAP Support and Implementation projects, preferably with a minimum of 2 years in Banking and Financial Services.
• SAP Application Management Support (AMS) Account Lead will assist in various ECC programs / projects and / or SAP S / 4 HANA related to Application Development Management (ADM), technology and service transitions.
• Manage reporting and ticket resolution of issues, risks, and dependencies, proactively identifying potential planning gaps, implementing mitigations to risks, and driving actions to close issues.
• Define and follow up Service Level Agreements (SLA) with respect to the requirements of the business.
• Ensure the availability of the application and the continuity of the support services.
• Provide account leadership to include ability to discuss and champion the business case for change to a business audience and actively participate and execute high value business solutions.
• Creating and negotiating statements of work, account planning and milestone creation, financial reporting.
• Trained in DevOps, Agile and Scrum methodologies.
• Experience working with offshore development work and leading execution.
• Manage client and internal teams from 10-25 resources onshore / offshore.
• Good command of ServiceNow, Clarity PM, RALLY and JIRA.
• Strong problem solver. Strong communicator. Highly collaborative.
• Must be detail oriented, self-directed and have strong independent problem-solving skills.
• Successful teamwork experience and demonstrated leadership abilities are required.
• Creates a shared sense of direction and community among the teams.

Additional Responsibilities :

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on or include your preferred method of communication in email and someone will be in touch.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

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