Service Transition Manager

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Ko mātou tēnei – our organisation

At One NZ we’re not just imagining the future, we’re building it. Our purpose? A better-connected Aotearoa New Zealand.

Kia renarena te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn’t just about our technology, It’s about you. We’re investing in our people like never before.... empowering them to grow, lead, and shape what’s next.

Ko tō tūranga – your role

As an Service Transition Manager you will ensures that new or changed services are effectively transitioned into operational use with minimal disruption, maximum efficiency, and clear alignment to business and our One NZ customer needs.

This role bridges the gap between project delivery and operational readiness and plays a key governance role in pre-sales and SoW development — ensuring service commitments are realistic, supportable, and aligned with One NZ’s operational capabilities.

Ko Tō Mahi – What You’ll Do

• Provide input into pre-sales processes to validate support models and timeline and to embed service transition requirements.
• Collaborate with commercial, legal, and delivery teams to identify and mitigate risks before contract finalization.
• Lead planning and execution of service design and transition activities, ensuring alignment between the customer’s operational requirements, the contracted deliverables, and One NZ’s accountabilities.
• Engage customer and internal stakeholders across technical, business, and support teams for seamless handover.
• Conduct operational readiness assessments, develop detailed service solution, and process collateral to enable effective support of the customer ready for go-live.
• Drive continuous improvement in transition practices using lessons learned.
• Advise stakeholders on support needs for new or improved products.

Na Tōu Rourou - What You’ll Bring

Nā Mātou Te Rourou – What You’ll Get

We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it’s the beginning of a journey that will challenge and inspire you to play a role in something bigger.

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