Service Delivery Manager

Overview

We are seeking a seasoned Senior Project Manager / Program Manager with deep expertise in the Telecommunications domain to lead strategic initiatives for a prestigious Telco client in New Zealand.

The ideal candidate will have a proven track record of managing complex, multi-stream programs, engaging with senior stakeholders, and driving delivery excellence in an onsite client-facing role.

Key Responsibilities

Lead end-to-end delivery of large-scale transformation programs across multiple business units.

Act as the primary point of contact for client stakeholders, ensuring alignment of program goals with business objectives.

Manage cross-functional teams including delivery leads, architects, business analysts, and vendors.

Drive governance, reporting, and risk management across all program streams.

Ensure adherence to timelines, budgets, and quality standards.

Facilitate workshops, steering committee meetings, and executive briefings.

Identify and resolve program-level issues and dependencies.

Champion Agile / DevOps practices where applicable.

Required Skills & Experience

12+ years of experience in IT program management, with at least 5 years in the Telecom domain.

Strong understanding of Telco business processes (e.g., BSS / OSS, network operations, customer experience).

Proven experience in managing onsite client engagements and multi-vendor environments.

5+ years of experience leading Digital Experience projects.

Excellent stakeholder management and communication skills.

Experience with Agile, SAFe, or hybrid delivery models.

Ability to work in a fast-paced, dynamic environment with cultural sensitivity.

Preferred Qualifications

Prior experience working with Telco clients in the ANZ region.

Exposure to digital transformation, COTS products, Salesforce, and Adobe stack.

Familiarity with tools like JIRA, Confluence, MS Project, and ServiceNow.

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