Customer Experience Leader

Join to apply for the Customer Experience Leader role at Woolworths Group.

This is a fixed-term contract through September

The role has a rotating roster; days and hours will change, and weekend working and late nights will be required.

What you'll do | Hei mahi

Lead all aspects of the Service Department's daily operations, including cash management, cleanliness, and presentation of key customer-facing areas.

Oversee the accurate and timely fulfillment of online orders, ensuring freshness and meeting customer expectations.

Continuously monitor and improve customer satisfaction by analysing service metrics, gathering feedback, and resolving escalated issues.

Conduct regular performance health checks and identify areas for improvement within the department's functions.

Provide leadership support to the store, stepping in as Acting Store Manager when scheduled, and actively participating in team collaboration initiatives.

What you'll bring | Hei koha

Adept at problem-solving and critical thinking, and excel at establishing and maintaining collaborative partnerships across various functions and with stakeholders.

A strong and effective leader, skilled in delegation, progress monitoring, coaching and providing constructive feedback to motivate the team.

Exceptional communication skills, clearly articulating tasks, timelines, responsibilities, and performance standards.

Ability to interpret insights and action data effectively, demonstrating accountability for timely and accurate delivery of work objectives.

Consistent alignment of behaviours with company values.

What you'll experience | Nga Huanga

Team discounts across our range of Woolworths Group brands and a robust rewards programme that celebrates and incentivises purpose-driven work.

Access to Sonder—free, confidential 24 / 7 personalised financial, medical, safety, psychological or physical support for team members and their families.

A global business with endless career possibilities around every corner and across every discipline—valuable exposure to a vast and exciting business network.

Endless possibilities with Woolworths Group : You'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group : We believe that diversity, equity, inclusion and belonging are key to realizing our purpose of better together for a better tomorrow.

We recognize the value our team's diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.

We encourage all candidates to apply, and please let us know in your application if we can support you with any adjustments in the hiring process.

Referrals increase your chances of interviewing at Woolworths Group by 2x.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Other

Industries

Retail

#J-

• Ljbffr