Customer Services Administrator

We're looking for a Customer Service Admin to jump into a 3-month fixed-term role and help us stay ahead of the curve during a peak volume period.

If you're organised, proactive, and love getting things done, this is your chance to make a real impact.

You'll be working behind the scenes on key account service orders, assigning support tickets, and helping us stay on top of the group inbox.

You'll also be ready to jump on customer calls when needed -keeping the experience smooth for customers.

The details : 3-month fixed term

20 hours a week, spread over 3-4 days

Start time from 9am

Based in our East Tamaki office for initial training period, then hybrid model

What you'll be doing (approx. 70% admin / 30% calls) :

Assigning support tickets and monitoring the group customer service inbox

Keying standard service orders for key accounts

Responding to customer enquiries via phone and email

Processing requests quickly and accurately using internal systems

Providing clear, friendly communication that puts customers at ease

Supporting our busy team with admin tasks as needed

What you'll bring :

Sharp written and verbal communication

A steady, solutions-focused approach to customer service

Confidence working with multiple systems and email platforms

Reliability – you're the kind of person who shows up and gets stuck in

Bonus points for :

Previous experience in admin or customer service roles

Familiarity with ticketing systems or service / order entry platforms

Sound like you?

Apply now and help us keep things moving with efficiency and care.

You must have the right to work in NZ and be able to work from the office across the duration of the contract.

Agencies – we've got this one covered.

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