Response & Quality Coordinator

OverviewKo matou tenei | This is UsWe believe that everyone should be able to actively contribute to their community and thrive.

Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services.

We are renowned for our core services Enliven, Family Works, Lifeline and Shine.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

Our Enliven team believe that everyone can and should have access to and receive support to enjoy a life of independence while participating actively in their community.The OpportunityThe Response & Quality Coordinator provides telephone support to Enliven's home and community Support Workers to ensure a consistent and prompt response to urgent queries, adverse events, incidents, accidents and changes in clients health conditions.

The role also participates in quality improvement processes and other activities within the clinical Service Coordination Team.Your Skills and ExperienceA NZ Registered Nurse with a current practicing certificateWell-developed clinical assessment and documentation skillsA calm and clear communicatorA knowledge of Health & Safety processes.High competency and speed in relevant Microsoft Office applicationsPrevious New Zealand nursing experience in home and community, General Practice, residential care or hospital settings.Experience in a Telehealth environment and / or Quality Improvement would be a bonusHighlights of Working with UsWe are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution.

Examples of our commitment, include that we are an accredited dementia friendly organisation, a domestic violence free employer, a member of Diversity Works NZ; and a member of the Pride Pledge.Our people are critical to our success.

Part of working as part of our team means that you will have access to : Ongoing professional developmentSupport through our Employee Assistance programmesWellbeing support and resources for you and your familyDiscounts for a range of services and product, through our BOOST programmeA reward each time you successfully refer a friend or family to work for PSNFormal recognition for your service from 5 years of serviceKiwi saver contribution in addition to your base salaryApply to purchase up to 10 additional days of annual leave each yearBe recognised through our Spirt of PSN employee recognition schemeTo check out our Careers page, please copy and paste / into your browser to learn more about us and working here, including other exciting opportunities with us.E hika ma, Tono a mai!

(What are you waiting for)... join our team and be part of the solution!

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