Response & Quality Coordinator

Overview

Ko matou tenei | This is Us

We believe that everyone should be able to actively contribute to their community and thrive.

Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services.

We are renowned for our core services Enliven, Family Works, Lifeline and Shine.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

Our Enliven team believe that everyone can and should have access to and receive support to enjoy a life of independence while participating actively in their community.

The Opportunity

The Response & Quality Coordinator provides telephone support to Enliven's home and community Support Workers to ensure a consistent and prompt response to urgent queries, adverse events, incidents, accidents and changes in clients health conditions.

The role also participates in quality improvement processes and other activities within the clinical Service Coordination Team.

Your Skills and Experience

A NZ Registered Nurse with a current practicing certificate

Well-developed clinical assessment and documentation skills

A calm and clear communicator

A knowledge of Health & Safety processes.

High competency and speed in relevant Microsoft Office applications

Previous New Zealand nursing experience in home and community, General Practice, residential care or hospital settings.

Experience in a Telehealth environment and / or Quality Improvement would be a bonus

Highlights of Working with Us

We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution.

Examples of our commitment, include that we are an accredited dementia friendly organisation, a domestic violence free employer, a member of Diversity Works NZ; and a member of the Pride Pledge.

Our people are critical to our success.

Part of working as part of our team means that you will have access to :

Ongoing professional development

Support through our Employee Assistance programmes

Wellbeing support and resources for you and your family

Discounts for a range of services and product, through our BOOST programme

A reward each time you successfully refer a friend or family to work for PSN

Formal recognition for your service from 5 years of service

Kiwi saver contribution in addition to your base salary

Apply to purchase up to 10 additional days of annual leave each year

Be recognised through our Spirt of PSN employee recognition scheme

To check out our Careers page, please copy and paste / into your browser to learn more about us and working here, including other exciting opportunities with us.

E hika ma, Tono a mai!

(What are you waiting for)... join our team and be part of the solution!

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