Consumer Services Coordinator

About the role

We're looking for a passionate and proactive Consumer Services Coordinator to join our Care and Support team.

This is a diverse and rewarding role where you'll coordinate and deliver a range of consumer-facing programmes and resources that support people across their heart health journey.

From national campaigns and printed resources to helpline services and personal storytelling, you'll help ensure New Zealanders receive the support, information, and connection they need.

What you'll be doing

Coordinate the development and regular review of consumer resources (print and digital), ensuring content is current, accessible, and fit for purpose

Support the delivery of programmes like Heart Line and the Facebook Support Group, working with frontline staff, managing key resources, and upholding quality standards

Lead the Journey Stories programme, working with internal teams to collect and share powerful real-life experiences from people living with heart conditions

Work closely with internal stakeholders to ensure consistency in messaging, resource development, and campaign delivery

Monitor programme performance, contribute to reporting, and support continuous improvement across consumer services

What you'll bring to the role

A tertiary qualification in public health, health promotion, communications, or a related field

Experience working in the health or social services sector (not-for-profit experience a bonus)

Strong coordination and project delivery skills

Confidence delivering consumer-focused programmes and content across both print and digital platforms

Solid understanding of digital tools like websites, social media, and online platforms

Excellent written and verbal communication, with the ability to simplify complex information

Strong organisational skills and the ability to juggle multiple priorities

Proficiency with Microsoft Office, CRM systems, and online collaboration tools

A natural ability to build relationships with a range of people

Cultural awareness, empathy, and a genuine passion for helping people affected by heart disease

What you'll get in return

A meaningful role

A supportive and inclusive team

Competitive salary + flexible work options

Extra paid day off each year for Heart Foundation Day

Five weeks' annual leave (pro-rata) after two years

Paid sick leave from day one

Ongoing learning and training in areas like heart health, hauora, and cultural awareness

Ready to make an impact?

Apply today and be part of our mission to stop New Zealanders dying prematurely from heart disease.

To view the Job Description, please head to the Heart Foundation Careers website.

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