Client Services Administrator | ZR_29132_JOB

Job Description

This is a remote position.

Client Services Coordinator

Reports to : Chief of Staff

Department : Client Services

Employment Type : Monday–Friday, 9am–5pm, 38 hours / week

About the Organisation

This role is with a rapidly growing allied health organisation dedicated to delivering high-quality healthcare services across metro, rural, and remote communities in Australia. The company provides a wide range of allied health services — including physiotherapy, occupational therapy, speech pathology, psychology, assessments, and early intervention support — through both face-to-face and telehealth channels.

With a strong reputation for innovation and purpose-driven service, this organisation continues to expand its footprint across more than 90 locations nationwide.

About the Role

The Client Services Coordinator plays a key role in managing the client experience and supporting day-to-day operational excellence across multiple service locations.

This is an exciting opportunity to :

Oversee and support client service operations across designated regions.

Collaborate with clinicians and administrative teams to deliver an exceptional client journey.

Contribute to continuous improvement projects and system enhancements.

Progress into leadership roles as part of a growing, purpose-led organisation.

Key Responsibilities

Client Coordination & Scheduling

Manage client appointment scheduling, ensuring efficient use of clinician time and optimal client experience.

Coordinate intake processes, service requests, and communications with professionalism and accuracy.

Maintain up-to-date client data across scheduling and CRM systems.

Liaise with clinicians to confirm bookings, manage reschedules, and ensure service continuity.

Operational Oversight & Leadership Support

Oversee day-to-day client service operations across designated clinics or regions.

Ensure local service delivery meets company standards and client expectations.

Identify and resolve scheduling or operational issues in collaboration with clinical and admin teams.

Continuous Improvement & Growth

Recommend process improvements to enhance scheduling systems and overall client experience.

Participate in team meetings and provide performance insights.

Take on project and leadership opportunities as skills and performance develop.

Requirements

Key Skills & Attributes

Excellent organisational and time management skills.

Strong communication and relationship-building abilities.

Proactive and solutions-focused , with the ability to handle multiple priorities.

Confident in using scheduling systems, CRM tools, and digital communication platforms.

Demonstrated ability to work independently and take initiative.

Qualifications & Experience

Previous experience in client services, healthcare administration, or operational coordination .

Proven understanding of NDIS, healthcare funding, or community-service travel fee structures is required .

Experience managing multi-site scheduling or healthcare operations is highly regarded.

Proficiency in Google Suite and / or practice management software (e.g., Splose) preferred.

Familiarity with Australian professional standards and communication is required. Preference will be given to New Zealand citizens or expats.

Demonstrated interest and potential to grow into leadership or management roles .

Independent Contractor Perks :

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring
• Steady freelance job

ZR_29132_JOB

Requirements

Excellent organisational and time management skills. Strong communication and relationship-building abilities. Proactive and solutions-focused, with the ability to handle multiple priorities. Confident in using scheduling systems, CRM tools, and digital communication platforms. Demonstrated ability to work independently and take initiative. Qualifications & Experience Previous experience in client services, healthcare administration, or operational coordination. Proven understanding of NDIS, healthcare funding, or community-service travel fee structures is required. Experience managing multi-site scheduling or healthcare operations is highly regarded. Proficiency in Google Suite and / or practice management software (e.g., Splose) preferred. Familiarity with Australian professional standards and communication is required. Preference will be given to New Zealand citizens or expats. Demonstrated interest and potential to grow into leadership or management roles.