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Client Relations Manager

Client Relations Manager

Jinhua Trading LimitedAuckland City, Auckland, New Zealand
1 day ago
Job description

Job Details :

Primary address of work : Auckland

Vacancy number : 1

Employment type : Permanent full time

Minimum hours per week : 30 Hours

Maximum hours per week : 40 Hours

Minimum hourly rate (low salary range) : $25 / hour

Maximum hourly rate (high salary range) : $38 / hour

Company Overview

Excellent opportunity to join a successful and well-established Auckland based trading company and become a part of a great team.

Job Summary

The Client Relations Manager is responsible for building and maintaining long-term relationships with clients, ensuring satisfaction with company products and services, and supporting business growth through effective account management and client engagement strategies.

Key Responsibilities

  • Develop and maintain strong relationships with existing and potential clients to ensure a high level of satisfaction and retention.
  • Act as the main point of contact between clients and the company, resolving inquiries, complaints, and issues promptly and professionally.
  • Identify opportunities to upsell or cross-sell products and services that meet client

needs.

  • Coordinate with internal departments such as sales, logistics, and finance to ensure
  • smooth delivery of goods and services.

  • Monitor client feedback and market trends to provide recommendations for product or service improvement.
  • Prepare regular reports on client activity, satisfaction levels, and account performance.
  • Support marketing and business development initiatives to attract new clients and
  • strengthen the company’s market presence.

  • Develop and implement client service policies and procedures to improve service quality and efficiency.
  • Assist in contract negotiations, renewals, and pricing discussions with key clients.
  • Represent the company in client meetings, exhibitions, and networking events when
  • required.

    Job requirement : applicant must meet following requirement to apply for this job

  • Diploma or Degree in Hospitality Management or related field.
  • Minimum 2–3 years of experience in customer service or client relationship management in the hospitality industry.
  • Strong communication and interpersonal skills.
  • Ability to resolve conflicts with professionalism and tact.
  • If this sounds like you, click Apply Now!!!

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    Client Manager • Auckland City, Auckland, New Zealand

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