Client Services Manager

Do you thrive on delivering outstanding client service while guiding a team to operational excellence?

We're seeking a Client Services professional to play a pivotal role in ensuring quality and consistency of service across our dedicated Client Teams.As a central link between clients, Partners, and internal service teams, you'll be accountable for end-to-end client service outcomes—enhancing responsiveness, efficiency, and overall client satisfaction.

This is an exciting opportunity for someone who thrives on building strong relationships, driving team performance, and making a real impact on the client journey.Please note : Internally we call this position Client Associate.What you'll do : Be the first point of contact for a defined portfolio of clients, strengthening relationships and improving responsiveness.Lead, mentor, and manage a Client Service team, ensuring timely and accurate delivery of services.Play a pivotal role as a liaison between Partners and Client Teams.Ensure compliance and streamline processes to improve efficiency.Champion client onboarding, streamline workflow management, and ensure timely and accurate billing processes.Proactively identify opportunities to improve processes and elevate the client experience.What we offer at FindexA competitive salary, Kiwisaver + Health Insurance.An active social club and collaborative team environment.Clear career development pathway and ongoing training support.Employee Assistance Program to support wellbeing and work-life balance.Reward & Recognition program celebrating your achievements.What we're looking for : Proven experience in a client-facing or administrative role, ideally within professional services.Demonstrated leadership experience, with proven ability to coach and inspire others.Strong relationship-building skills, with a client-first mindset.Organised, proactive, and confident in managing competing priorities.Proficient in technology, with intermediate to advanced MS Office skills.A problem-solver who thrives in a collaborative, team-focused environment.Findex is an equal opportunity employer.

We value diversity and are committed to creating an inclusive environment for all employees and encourage applications from candidates with a variety of strengths, backgrounds and experiences.Note for Recruitment Agencies : This role is being managed by Findex Talent Acquisition and we will not accept unsolicited resumes / applications from Recruitment Agencies.

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