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Service Desk Analyst

Service Desk Analyst

Randstad New ZealandAuckland, Auckland, New Zealand
30+ days ago
Job description

Join to apply for the Service Desk Analyst role at Randstad New Zealand .

1 week ago Be among the first 25 applicants

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Are you passionate about technology and customer service?

Are you looking to grow your technical support experience, working on projects and supporting internal customers?

  • Temporary 3 month contract, likely to extend
  • ASAP Start
  • Government Agency
  • $28 per hour + 8% holiday pay
  • Auckland Location

About The Organisation And The Role

We specialise in Government IT recruitment. For both us, and our clients, it is all about tangata when in comes to customer service and IT support.

This internal Service Desk team is passionate about customer service and supports their colleagues across this central Government agency. As the first point of contact, you will troubleshoot first-level technical issues, serving the wider organisation. You will be part of a diverse, customer-centric team.

Key responsibilities include :

  • Customer service
  • Troubleshooting
  • End User device Provisioning
  • Providing Level One Technical Support
  • One call resolution
  • In-person walk-ups for hardware and software assistance
  • About You

    No prior Service Desk Analyst experience is required, just a genuine interest in technology and strong customer service and communication skills.

    We Are Looking For People With

  • Natural customer focus and experience
  • Excellent interpersonal, written, and verbal communication skills
  • IT experience from employment or study
  • Applicants should ideally have :

  • Long-term work rights in NZ
  • Relevant qualifications or equivalent experience, such as :
  • Business Computing
  • Diploma in Information and Communications Technology
  • National Diploma in Computing Support
  • Immediate availability
  • At Randstad, we are committed to equal employment opportunities and diversity. We encourage applications from all backgrounds.

    Skills

    IT, help desk, customer service, contact centre, call centre, technology

    Qualifications

    None required

    Additional Details

  • Seniority level : Mid-Senior level
  • Employment type : Temporary
  • Job function : Information Technology
  • Industry : Staffing and Recruiting
  • #J-18808-Ljbffr

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