Service Desk Analyst

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Overview

We are seeking an exceptional Service Desk Analyst to join beloved NZ organisation making a difference to Kiwis every day.

Excellent onboarding, training and career opportunities within a high-performing team.

Our client is a well-loved NZ organisation with a strong reputation for providing premium healthcare services to Kiwis across the country.

The role involves providing phone, email and in-person support to over 4000 medical and corporate users across New Zealand.

Working as part of a fun and collaborative team, no two days will be the same, allowing you to learn and grow and providing you with a good breadth of experience.

What's in it for you?

Join a collaborative, tight team with "exceptional levels of banter"

Work with modern Microsoft technologies (Intune, Azure, Entra ID, etc.)

Real opportunities for learning, upskilling and career growth

What we are looking for

Experience in an IT Support / Service Desk role

Level 1.5 or Level 2 support (minimum 3 years' experience)

Supporting large enterprise or public sector environments

Phone, email and face-to-face troubleshooting experience

Experience being on-call (shared within the SD team)

Healthcare IT experience?

That's a big plus.

Top-tier customer service and communication skills

Excellent written and spoken English

A calm, professional approach — even under pressure

Tech stack and tools

Microsoft 365 tools – Intune, Entra ID, Exchange, Teams, SharePoint

Active Directory – On-prem, Azure AD, hybrid environments

VPNs, MFA, Group Policies

Printers, RDS, Adobe, desktop hardware troubleshooting

PowerShell – basic understanding of scripting + willingness to learn more

ServiceNow or similar ITSM tool

Bonus Points

Ability to participate in "exceptional banter"

MS licensing knowledge

Vendor escalation experience

Exposure to cyber security provisioning

A "team-first" attitude

This organisation has a strong sense of purpose with people at its core, suiting those who take pride in what they do and its impacts.

This is an outstanding opportunity to become part of an organisation that truly does make a difference in the lives of many Kiwis, while continuing to learn and grow your technology career.

The successful candidate will receive a generous base salary plus benefits, on-call allowance and clear career development pathway.

A three-week onboarding and training program will ensure you are up to speed quickly and adding value.

Sound like you?

Apply now and bring your skills to where they'll be valued — where you can keep learning every day.

Application details

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions :

Which of the following statements best describes your right to work in New Zealand?

How many years' experience do you have as a service desk analyst?

Are you available to work in an on-call roster?

(once every 6ish weeks)

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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