Service Desk Analyst

Looking to take the next step in your IT Support career?

Join a supportive team where your skills will make a real impact!

About the role :

Our client is seeking a Service Desk Analyst to be the first point of contact for technical support. You’ll play a key role in keeping systems and users running smoothly, ensuring every support request is handled efficiently and with care.

Your responsibilities will include :

• Managing the IT Service Desk mailbox and answering support calls.
• Logging and tracking all incidents and requests in the ITSM system.
• Providing timely updates and clear communication to customers.
• Delivering exceptional customer service while following ITIL processes.

This role operates on a 24 / 7 rotating roster (4 days on, 4 days off) :

• 2-day shifts – 6am to 6pm
• 2-night shifts – 6pm to 6am

About you :

• 2–3 years’ experience in a Service Desk / Help Desk environment
• Familiar with ITIL processes for incident & problem management
• Strong communication skills and a customer-first mindset
• Currently based in New Zealand with legal right to work

Why apply?

• Permanent opportunity in Auckland
• Be part of a collaborative team that values growth and learning
• Variety in your work with a rotating roster that gives you extended time off

If you an experienced Service Desk Analyst we’d love to hear from you!

Apply now or get in touch with Ransi Ekanayake at / .

BH :

Beyond RecruitmentTechnology, Transformation & Digital,connecting IT talent with IT opportunities. Visit for more roles and information

Hi I'm Ransirini, I manage this role. See more of my jobs here .

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