Service Desk Analyst

Job Title : Service Desk Analyst

Location :

Auckland, New Zealand (Botany and Mt Eden)

About Us :

Join our client's dynamic team of customer service IT professionals in Auckland!

They're committed to delivering exceptional IT support across a diverse range of technologies, ensuring their clients receive reliable and efficient services.

Role Overview :

As a Service Desk Analyst, you will play a crucial role in providing frontline IT support to clients.

You'll be responsible for resolving technical issues and inquiries related to mobile devices, remote access systems, application software, networking, printing, user security, and desktop support.

Key Responsibilities :

Provide first line technical support to end-users via phone, email, and ticketing system.

Troubleshoot and resolve hardware and software issues promptly and effectively.

Escalate complex problems to appropriate IT personnel when necessary.

Ensure all support activities are logged, tracked, and documented in our service management tools.

Collaborate with team members to improve service delivery and customer satisfaction.

Assist with the setup, maintenance, and configuration of IT equipment and software.

Required Skills and Qualifications :

Proven experience in a similar Service Desk or Help Desk role.

Strong knowledge of IT troubleshooting principles for hardware, software, and network issues.

Excellent communication skills with the ability to explain technical information to non-technical users.

Ability to work under pressure in a fast-paced environment.

Certifications in relevant IT disciplines (e.g., CompTIA A+, Microsoft Certified Professional) preferred but not essential.

Experience with IT service management tools (e.g., ServiceNow, Remedy) is advantageous.

Or, for further information about this job, please contact :

Chris Kourie - Senior Consultant - IT Email :

• Phone : 09 5225707

Share On Social

Share on Facebook Tweet this Job Share on LinkedIn

#J-18808-Ljbffr