Regional Service Operations Manager

Unique Perks & Benefits : Based in either Auckland or HamiltonSUV company vehicle with full personal use + fuel cardAMP superannuation - up to 7.5% employer contributionPrivate Healthcare InsuranceStructured on-boarding + LMS + international trainingCareer mobility across 70+ countriesSupportive, values-led leadership with real recognitionABOUT THE ROLEThis opportunity allows you to oversee service delivery for the Lower North Island, guiding a team of experienced Field Service Engineers and supervisors across multiple locations.

You'll see yourself building strong customer connections, driving operational performance, and taking responsibility for the region's commercial success.

With the backing of a global leader, you'll have the autonomy to shape outcomes and the support to deliver them.What you'll be doing : Lead, coach, and develop a team of 12-15 Field Service Engineers and SupervisorBuild strong relationships with customers across manufacturing, construction, and industrial sectorsManage P&L, drive utilisation, and achieve revenue targetsResolve escalated customer issues with professionalism and urgencyWork closely with planning, technical, and logistics teams to deliver seamless operationsReport on KPIs, NPS, and operational metrics to senior leadershipABOUT YOUYou're an experienced leader who thrives in managing seasoned technical teams.

You're commercially astute, able to balance operational delivery with people leadership, and you bring the confidence to influence both customers and senior stakeholders.What you'll need to bring : Proven track record leading technical service teamsStrong commercial acumen with P&L and budget managementExcellent customer engagement and relationship-building skillsConfident communicator and presenter at all levelsBackground in industrial, engineering, automotive, or related industriesWhat sets this role apart : Opportunity to shape a newly created roleAutonomy to make decisions that directly impact regional performanceLead a highly skilled, long-tenured technical teamPart of a global business with a strong New Zealand presenceABOUT THE COMPANYWe're supporting an organisation with more than 70 years in the New Zealand market and operations in over 70 countries.

They are renowned for premium compressed air, power tools, and industrial equipment, exceptional customer service, and a values-driven culture.

Employees benefit from structured career pathways, international mobility, and the chance to work within a high-performing, supportive team environment.HOW TO APPLYTo apply in the strictest confidence, please click Apply Below.

If you'd prefer to have a confidential conversation first, contact Michelle Bullock, Managing Consultant on .

All applications will be handled discreetly.NOTE to overseas enquiries and non-NZ residents : While we welcome international interest, only applicants legally entitled to work in New Zealand and available for interviews in NZ will be considered.For other opportunities, visit : proud to have been finalists for 2023 RCSA Awards in the Excellence in Client Service and Excellence in Candidate Care categories, and finalist for a 2023 SEEK Annual Recruitment Award in the Large Recruitment Agency of the Year category.

At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do.

We extend our sincere appreciation to everyone who has contributed to our continued success.

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