Operations Manager

First Mortgage Investment Limited is a specialist investment company focused on mortgage brokerage and financial solutions. We are committed to providing customised lending solutions, streamlined services, and robust client relationships. As we continue to grow, we are seeking an experienced and strategic Operations Manager to oversee our daily operations and support our long-term business objectives.

The Operations Manager will be responsible for managing the company’s operational activities, ensuring efficiency, compliance, and high-quality service delivery. This role will oversee loan processing, client servicing, compliance management, and operational workflow improvements, while working closely with senior management to support business growth and risk management. This is a permanent full-time position and you are required to work 40 hours per week between Monday to Friday, from 9 am to 5 : 30 pm.

Key Responsibilities

1. Operational Management

• Plan, direct, and oversee day-to-day operational activities across mortgage brokerage, loan processing, and investment administration.
• Develop and implement operational policies, workflows, and quality standards to ensure efficiency and accuracy.
• Monitor mortgage application pipelines, settlement processes, and disbursement activities to maintain timeliness and service quality.
• Oversee documentation, record-keeping, and operational reporting in line with company and regulatory requirements.
• Implement and maintain operational risk management frameworks to minimise business exposure.

2. Compliance and Risk Control

3. Financial & Administrative Oversight

4. Team Leadership & Staff Development

5. Stakeholder & Client Relations

6. Strategic Contribution & Process Improvement

Key Requirements