Retail Operations Manager

Job Title : Retail Operations Manager

Location : Auckland (base) with regular travel to Taupō

Company : LH Trading Ltd

Pay Rate : $27 - $37 / hour, minimum 30 hours per week

We are seeking an experienced Retail Operations Manager to oversee multiple retail outlets, including our Lotto kiosk and associated retail shops (including selling of vape, lotto and dairy). This role is not a standard store manager position, but rather a senior operations role requiring cross-branch management.

Responsibilities :

• Oversee day-to-day operations across multiple retail sites (Auckland and Taupō).
• Manage financial reporting, cash flow, Lotto NZ compliance, and stock control.
• Recruit, train, and supervise staff, ensuring excellent customer service standards.
• Coordinate supply chain and procurement to maintain stock availability across all sites.
• Develop sales strategies, implement promotions, and manage customer relations.
• Support business growth including planning and launching new retail outlets.

Requirements :