Operations Manager - Pharmaceutical Logistics

Smartways is a fast-growing logistics business dedicated to the healthcare sector. Every delivery they make supports hospitals, clinics, and patients - so service excellence isn’t optional, it’s essential. With strong growth in New Zealand and an established network across Australia, they are seeking an experienced Operations Manager to lead the Auckland operation and ensure service performance consistently exceeds service benchmarks.

The opportunity

This is a hands-on leadership role with oversight of day-to-day Auckland operations. You’ll be responsible for :

• Leading, coaching, and holding accountable a small team of contractors / owner drivers
• Monitoring service levels, KPIs, and costs, and acting swiftly where performance is at risk
• Coordinating with internal teams, suppliers, and healthcare providers to maintain seamless operations
• Driving process improvement and continuous improvement initiatives
• Being a visible presence on the ground, ensuring service excellence every day

What we’re looking for

The right person will bring :

Why join Smartways?

If you are an operational leader who thrives in high-pressure environments and takes pride in exceeding expectations, we’d love to hear from you. Apply to Natasha at Team Recruitment via this job ad.

Partner with the leading recruitment agency for Freight and Logistics professionals. With over 30 years of experience, our seasoned consultants leverage their extensive industry knowledge and network to fill 80% of our jobs from existing connections. Benefit from our team's first-hand experience in the field, ensuring we understand your unique needs in the ever-evolving world of Freight and Supply Chain Logistics. Learn more about us here - #J-18808-Ljbffr