Cs & Logistics Manager

JDE Peet's is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands.

For more than 265 years, we've been inspired by the belief that it's amazing what can happen over a cup of coffee.

We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Kiwi favourites such as Moccona, L'OR, Hummingbird, Bell Tea, Jed's, Ti Ora and more.

In 2023, JDE Peet's generated total sales of close to 15 billion NZD and employed a global workforce of more than 20,000 employees.

We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.

We have an exciting full-time opportunity for a proactive and solutions-focused Customer Service (CS) & Logistics Manager to join our Supply Chain team.

This role will report directly to the Supply Chain Manager and will be responsible for leading both CS & Tech Support, and Logistics functions, developing high-performing teams, fostering a culture of accountability and continuous improvement.

This role also involves managing 3PL relationships, establishing procedures and processes to streamline operations and support the effective execution of plans.

Success in this role hinges on strong people leadership, a sharp focus on KPIs, and close collaboration with internal and external stakeholders.

Key responsibilities :

Lead the CS & Technical Support, and Logistics teams

Develop and implement processes and strategies specific to the team needs.

Manage 3PL relationships to ensure consistent service and alignment with business requirements

Review and track Warehouse & Distributioncosts, ensuring accurate financial accruals

Support technical back-office operations and driving cost-saving initiatives

Collaborate with internal stakeholders to identify issues, analyse root causes, and implement corrective actions

Drive the CS & Logistics functions through the Global roll out of Supply Chain Operating System (SCOS) engaging with the wider supply chain team functions to ensure it is fit for purpose.

Qualifications

We're looking for someone who has the following skills and experience :

Minimum 10 years' collective experience in Customer Service, Logistics, and Supply Chain Management.

Strong leadership skills with experience managing cross-functional teams and 3PL relationships

Deep understanding of Order to Cash and Warehouse & Distribution processes

Excellent analytical skills with the ability to interpret data and drive performance improvements

A continuous improvement mindset with a passion for operational excellence

Strong stakeholder engagement and communication skills

Experience supporting technical service departments and driving cost-saving initiatives

Familiarity with CRM and ERP systems, and logistics platforms (Salesforce & SAP or similar)

Additional Information

What's in it for you?

Competitive salary and discretionary bonus opportunity

Enjoy half a day off on your birthday.

Parental Leave Subsidy Top Up (in accordance with company policy)

Medical Insurance for you and your family.

Income Protection and Life Insurance.

Summertime hours - 3pm finish on a Friday

Learning and development programs to support personal growth.

Quarterly free staff boxes including a range of our coffee and tea brands, and access to discounted staff purchases.

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