Service Manager

OverviewStep into a leadership role with one of New Zealand's leading automotive franchise groups.

We're searching for an experienced Service Manager to lead a high-performing dealership service department based in Central Auckland.

This role is all about driving performance, building customer trust, and leading a team to deliver excellence every day.

This is your chance to take ownership of a service operation in a fast-paced, dynamic environment with the backing of a well-established group that invests in its people and its future.BenefitsPrime Auckland location with strong customer base and excellent facilitiesCompetitive salary plus incentives that recognise performanceA genuine pathway into senior leadershipAccess to modern systems, training, and resources to help you succeedLead a department where your decisions directly shape customer loyalty and business performanceKey ResponsibilitiesLeading, mentoring, and developing a skilled service teamDriving workshop productivity and operational efficiencyOverseeing daily service operations, including scheduling, labour management, and quality controlBuilding strong customer relationships and ensuring exceptional service standardsDelivering commercial performance, profitability, and growthChampioning Health & Safety and maintaining a professional workshop environmentAbout You / QualificationsProven leadership experience in automotive service or aftersalesA strong record of delivering results and growing business performanceExcellent communication skills, able to connect with customers, technicians, and senior managementA collaborative leadership style that inspires and motivates teamsCommercial acumen with a passion for customer experience and operational excellenceStrong computer literacy with dealership systems and Microsoft OfficeThis is a rare opportunity to step into a career-defining leadership role in the heart of Auckland.

If you're ready to lead a service department to new levels of performance and customer satisfaction, we want to hear from you.

If you would like any further information or to have a chat, contact Matt at Muster on 0508 MUSTER or 09 394 7444

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