Change Manager - Strategic Systems & Service Optimisation

## Mō tēnei tūranga mahi | About this role

• Join a nationally significant project shaping the future of border management in Aotearoa!
• The New Zealand Customs Service | Te Mana Ārai o Aotearoa is seeking a Change Manager to lead and manage all aspects of change in relation to a significant regulatory change project.
• About the Role | Mō tēnei tūranga mahi
• As Change Manager, you'll play a pivotal role in ensuring smooth implementation and operational readiness by leading on the assessment, planning and delivery of change activities. You'll work in a dynamic, multi-stakeholder environment as part of a project team driving towards successful implementation.Your responsibilities will include :
• Leading change, delivery, and stakeholder engagement.
• Assessing change impacts and tailoring strategies to support operationalisation and implementation.
• Coordinating training and readiness activities with internal and external partners.
• Translating complex technical concepts into clear, audience-appropriate messaging.
• Facilitate change planning sessions and contribute to the implementation planning process.
• Build strong relationships across Customs, partner agencies and industry partners.
• This is a fixed term contract for 12 months and you will report to the Strategic Programme Manager.
• The salary for this role is $124,950 to $169,050 (negotiable).
• About You | Ko wai koe
• You are an experienced change manager (minimum 5 years) with proven experience working with leaders and people at all levels of an organisation. You thrive in dynamic environments and will have the ability manage multiple priorities and deliver results.You'll bring :
• Proven experience in leading change initiatives within complex environments, across a range of projects and initiatives.
• Strong planning, coordination, and stakeholder engagement skills.
• Ability to communicate complex concepts clearly and effectively.
• Confidence working independently and collaboratively under pressure.
• Familiarity with project delivery and continuous improvement practices.At Customs, we protect and promote New Zealand through world-class border management. You'll be part of a collaborative, high-performing team committed to successfully delivering regulatory change that supports New Zealand's future border operations. The role offers variety, challenge, and the chance to make a meaningful contribution to New Zealand's border and national security. We value diversity, integrity, and a spirit of service. We also encourage the use of Te Reo Māori and Tikanga in the workplace.
• Working for Customs | Mahi ki te Mana Ārai o Aotearoa
• To work for the New Zealand Customs Service, you must be able to meet the following requirements :
• Be a New Zealand Citizen or New Zealand Permanent Resident
• Residing in New Zealand at the time of application
• Have resided continuously in New Zealand for the last 5 years\
• (\
• ) If you are a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years but have been absent from New Zealand for periods of 6-9 months within the past five years, preferably in one or more of the following countries : either Australia, Canada, UK or the USA then you will be required to provide overseas Police certificates for these periods spent outside of New Zealand.
• Successful applicants are also required to pass a drug test and have a clear Police record.
• How to apply | Me pehea te whakauru
• Please apply online - we cannot accept applications via email - you must apply using the link provided. You'll be asked about your relevant skills and experience, and why you are interested in this role, however a cover letter is not required. Shortlisted applicants will also complete a psychometric assessment.
• Applications close on Thursday 2nd October 2025 at 5pm.
• The New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.
• | Location : | Multiple Locations |

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