Project Manager - Strategic Systems & Service Optimisation

Project Manager - Strategic Systems & Service Optimisation

Join a nationally significant project shaping the future of border management in Aotearoa!

Are you an experienced project manager ready to lead a nationally significant regulatory change?

Join the New Zealand Customs Service | Te Mana Araio Aotearoa and play a key role in delivering a significant regulatory change initiative.

We're looking for a dynamic

Project Manager

to lead the day-to-day delivery of a significant regulatory change project.

You'll be working in a fast-paced, multi-agency environment, ensuring the project is delivered on time, within scope and budget, while minimising disruption to business-as-usual operations.

As the Project Manager, you will :

Drive integrated planning and coordination across multiple workstreams.

Coordinate with Customs, industry partners, and partner agencies.

Manage risks, issues, and dependencies to keep the project on track

Produce high-quality documentation and reporting to support governance and decision-making

Lead the transition from project delivery to operational readiness and business-as-usual.

This is a fixed term contract for 12 months and you will report to theStrategic Programme Manager.

The salary range for this role is $124,950to $169,050.

About You | Ko wai koe

You're a confident and capable leader with a strong background in project delivery, particularly in regulatory or government environments.

You thrive in complexity and bring clarity, coordination, and momentum to every initiative.

Ideally you will bring :

5+ years' experiencemanaging large-scale regulatory or government change projects.

Proven ability to lead projects from inception to completion.

Strong stakeholder engagement and communication skills.

Expertise in risk management, problem-solving, and decision-making.

Project management certification and practical experience in technical implementation.

At Customs, we protect and promote New Zealand through world-class border management.

You'll be part of a collaborative, high-performing team committed to successfully delivering regulatory change that supports New Zealand's future border operations.

The role offers variety, challenge, and the chance to make a meaningful contribution to New Zealand's border and national security.

We value diversity, integrity, and a spirit of service.

We also encourage the use of Te Reo Maori and Tikanga in the workplace.

To work for the New Zealand Customs Service, you must be able to meet the following requirements :

Be a New Zealand Citizen or New Zealand Permanent Resident

Residing in New Zealand at the time of application

Have resided continuously in New Zealand for the last 5 years

• If you are a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years but have been absent from New Zealand for periods of 6-9 months within the past five years, preferably in one or more of the following countries : either Australia, Canada, UK or the USA then you will be required to provide overseas Police certificates for these periods spent outside of New Zealand.

Successful applicants are also required to pass a drug test and have a clear Police record.

How to apply | Me pehea te whakauru

Please apply online - we cannot accept applications via email - you must apply using the link provided.

You'll be asked about your relevant skills and experience, and why you are interested in this role, however a cover letter is not required.

Shortlisted applicants will also complete psychometric assessment.

Applications close on Thursday 2nd October 2025 at 5pm.

The New Zealand Customs Service | Te Mana Arai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.

We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.

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