Implementation Project Manager - eGate Replacement Project

Are you an experienced project manager ready to lead a nationally significant technology upgrade?

Join the New Zealand Customs Service and play a key role in delivering the eGate Replacement Project, a strategic initiative enhancing biometric capabilities across New Zealand's international airports.

TheeGate Replacement Projectis a key initiative in Customs' digital transformation journey, aimed at strengthening identity verification and border security. As part of a collaborative and high-performing team, you'll contribute to delivering innovative solutions that shape the future of New Zealand's border operations.

In this role, you will lead the day-to-day delivery of the eGate Replacement and biometric capability implementation across four airports. Operating in a complex, multi-stakeholder environment, you'll ensure successful deployment by 30 June 2027.

Key responsibilities include :

• Leading implementation planning and delivery across all workstreams
• Coordinating with Customs, third-party suppliers, airport companies, and partner agencies
• Managing risks, issues, and dependencies to ensure smooth deployment
• Supporting operational readiness and transition to business-as-usual
• Ensuring compliance with health, safety, and wellbeing standards

About you | Ko wai koe

You're an experienced project manager with a strong background in technical and equipment deployments. You thrive in dynamic environments and are confident navigating complex stakeholder landscapes.

You'll bring :

• Strong leadership and relationship management skills.
• Excellent communication and problem-solving abilities.
• Certification in project management (or equivalent experience).

We aim to create a great place to work, where our people have a sense of belonging and the capability and desire to meet our future challenges. We are an organisation that is clear about our mission, and this is underpinned by Te Pou Tokomanawa (the Foundations) and our Whanonga Pono (Values). Our work really matters to the safety and success of New Zealand.

We care about well-being, personal growth, and job satisfaction, which is supported through :

• Fostering inclusive and supportive team environment with vibrant social and cultural groups.
• Supporting flexible working - talk to us about how we can help you achieve your flexible working goals, within our operational requirements.
• Providing discounted health insurance, and free on-site gyms (in some locations).
• Three days of service holidays, in addition to four weeks of annual leave.

To work for the New Zealand Customs Service, you must meet all the following requirements :

• Be a New Zealand Citizen or New Zealand Permanent Resident.
• Living in New Zealand at time of application.
• Have resided continuously in New Zealand for the last 5 years
• Successful applicants are also required to pass a drug test and have a clear Police record.
• If you are a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years but have been absent from New Zealand for periods of 6-9 months within the past five years, preferably in one or more of the following countries : either Australia, Canada, UK or the USA then you will be required to provide overseas Police certificates for these periods spent outside of New Zealand.

How to apply | Me pehea te whakauru

We cannot accept emailed applications so please apply online via Apply Now below. Here you can upload your CV and tell us about your previous experience and why you are interested in this role, however a cover letter is not required.

Applications close at 11pm Sunday 5 October 2025.

Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also offer flexible working arrangements.

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