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Change Manager - Strategic Systems & Service Optimisation

Change Manager - Strategic Systems & Service Optimisation

New Zealand GovernmentAuckland, New Zealand
9 days ago
Job description

## Mo tenei turanga mahi | About this role

  • Join a nationally significant project shaping the future of border management in Aotearoa!
  • The New Zealand Customs Service | Te Mana Arai o Aotearoa is seeking a Change Manager to lead and manage all aspects of change in relation to a significant regulatory change project.
  • About the Role | Mo tenei turanga mahi
  • As Change Manager, you'll play a pivotal role in ensuring smooth implementation and operational readiness by leading on the assessment, planning and delivery of change activities.

You'll work in a dynamic, multi-stakeholder environment as part of a project team driving towards successful implementation.Your responsibilities will include :

  • Leading change, delivery, and stakeholder engagement.
  • Assessing change impacts and tailoring strategies to support operationalisation and implementation.
  • Coordinating training and readiness activities with internal and external partners.
  • Translating complex technical concepts into clear, audience-appropriate messaging.
  • Facilitate change planning sessions and contribute to the implementation planning process.
  • Build strong relationships across Customs, partner agencies and industry partners.
  • This is a fixed term contract for 12 months and you will report to the Strategic Programme Manager.
  • The salary for this role is $124,950 to $169,050 (negotiable).
  • About You | Ko wai koe
  • You are an experienced change manager (minimum 5 years) with proven experience working with leaders and people at all levels of an organisation.
  • You thrive in dynamic environments and will have the ability manage multiple priorities and deliver results.You'll bring :

  • Proven experience in leading change initiatives within complex environments, across a range of projects and initiatives.
  • Strong planning, coordination, and stakeholder engagement skills.
  • Ability to communicate complex concepts clearly and effectively.
  • Confidence working independently and collaboratively under pressure.
  • Familiarity with project delivery and continuous improvement practices.At Customs, we protect and promote New Zealand through world-class border management.
  • You'll be part of a collaborative, high-performing team committed to successfully delivering regulatory change that supports New Zealand's future border operations.

    The role offers variety, challenge, and the chance to make a meaningful contribution to New Zealand's border and national security.

    We value diversity, integrity, and a spirit of service.

    We also encourage the use of Te Reo Maori and Tikanga in the workplace.

  • Working for Customs | Mahi ki te Mana Arai o Aotearoa
  • To work for the New Zealand Customs Service, you must be able to meet the following requirements :
  • Be a New Zealand Citizen or New Zealand Permanent Resident
  • Residing in New Zealand at the time of application
  • Have resided continuously in New Zealand for the last 5 years\
  • (\
  • ) If you are a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years but have been absent from New Zealand for periods of 6-9 months within the past five years, preferably in one or more of the following countries : either Australia, Canada, UK or the USA then you will be required to provide overseas Police certificates for these periods spent outside of New Zealand.
  • Successful applicants are also required to pass a drug test and have a clear Police record.
  • How to apply | Me pehea te whakauru
  • Please apply online - we cannot accept applications via email - you must apply using the link provided.
  • You'll be asked about your relevant skills and experience, and why you are interested in this role, however a cover letter is not required.

    Shortlisted applicants will also complete a psychometric assessment.

  • Applications close on Thursday 2nd October 2025 at 5pm.
  • The New Zealand Customs Service | Te Mana Arai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.
  • We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.

  • | Location : | Multiple Locations |
  • #J-18808-Ljbffr

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