Customer Relations Coordinator - Site Support

Overview

Customer Relations Coordinator - Site Support

Whangarei, New Zealand

Reference : About Us

Whangarei District Council is a key player in ensuring that Whangarei and its communities continue to prosper.

We are charged with providing local government services to around 98,300 people in the Whangarei District, managing $1.5bn of community, waste, water, and transport assets, as well as land use in the district, which stretches from Langs Beach in the south to Bland Bay in the north.

We believe every employee at WDC has a key role to play in making our district an awesome place to live.

We do that by giving superb service to our customers; we do it by working together as a group; we do it by building a culture where we can all contribute our ideas; and we do it by focusing on our outcomes.

If this sounds like it could be your place and your people, please read on.

About the role

We are seeking a Customer Relations Coordinator to provide customer relations support across our four WDC customer sites - Te Iwitahi (Civic Centre), iSite, Clapham Clocks National Museum and our Ruakaka Service Centre.

You will work within a wider team of 4 x Customer Relations Coordinators dedicated to delivering excellent customer service at first point of entry, led by an experienced Team Leader.

This role will ideally suit an adaptable and multi-skilled customer services individual who really enjoys variety on the job, has excellent learning agility and isn't afraid to learn a variety of new systems, processes, and procedures.

You will be drawn to working alongside our diverse community and be comfortable demonstrating our Tikanga (values) through your interactions with customers.

Responsibilities

Accurately establishing customer needs; responding with prompt, accurate and timely information

Acting as a customer advocate; liaising on customers behalf across the organisation as required.

Utilising our customer request system to record, evaluate or follow-up progress on customer inquiries.

Carry out all cashiering functions and delivering payment option advice.

Take bookings both internally and externally for Council provided services e.g., tourism activities.

Collect and record statistical information, providing monthly reports to Team lead.

Update and maintain customer databases

Qualifications & Experience

3-5 years' experience in providing a range of varied services to customers

Excellent written and oral communication skills

Proven ability to work successfully in a changing environment

Excellent learning agility

Accuracy and attention to detail

As this role will service two of our 7-day sites, flexibility is a must!

We anticipate some weekend work will be required on an as-needs basis to cover staff leave and illness.

What can we offer?

As well as living in an amazing part of the world, we tick a lot of boxes when it comes to looking after our people.

We reward good performance, celebrate diversity, encourage continuous improvement, and treat everyone with respect - honoring Te Tiriti and practising Manaakitanga in everything we do.

Our people enjoy continuous learning and development opportunities, flexibility when required, health insurance, life insurance and paid professional memberships.

With a stunning natural environment, great schools, and short commutes, working with us here at Whangarei District Council will be the positive change you have been looking for.

All you need to bring is your energy, your culture, your skills and experience, your dreams... and make it happen!

Ready to apply?

If you are ready to embark on this exciting journey with us, please send through your CV and a compelling cover letter outlining why this is the perfect next step in your career!

If you have any questions, please feel free to contact Sian Leith in the People and Capability team on or .

About the Council

Find out about what we do as a Council, and how you can bring your energy, your culture, your skills and experience, your dreams to create your best life.

Live and Play

There are many great reasons to be a part of Whangarei District Council.

Find your perfect work-life balance at WDC.

Contact Us

We're always looking to hear from passionate and talented people, let us know if you have a question by connecting with us.

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