Groups and Events Coordinator

Overview

Join to apply for the Groups and Events Coordinator role at Hilton

With thousands of hotels in over 100 countries and territories, Hilton offers endless opportunities to create memorable experiences. From a warm welcome to exceptional service, we delight millions of travelers every year with hospitality they’ll never forget. Beyond our flagship brand, Hilton Hotels & Resorts, our family includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you believe in the power of global travel to make a positive impact, you might be the perfect fit to join us as a Hilton Team Member. At Hilton, we never forget why we’re here : to delight our guests, team members, and owners alike.

Responsibilities

A Groups and Events Coordinator is responsible for receiving groups and events in the hotel, serving as an intermediary between the customer and the commercial and operational areas. It is the customer contact at the time this arrives at the hotel with your event, working with the hotel to achieve the set goals.

What will I be doing?

As a Groups and Events Coordinator, you’ll be the key point of contact for group bookings and events at the hotel. You’ll work closely with both clients and internal teams to ensure every detail is executed to the highest standard—from initial contact to post-event wrap-up.

• Welcome and manage groups and events from arrival to departure
• Prepare proposals, contracts, group resumes and Banquet Event Orders (BEOs)
• Input rooming lists, payment instructions, and key group details into the system
• Handle incoming calls, emails, and correspondence for GM&E Managers
• Maintain filing and trace systems, and ensure department tidiness and supplies
• Liaise with departments (Banquets, Kitchen, Sales, Reservations, Front Desk) to coordinate event logistics
• Conduct site inspections and pre-event briefings
• Respond to guest requests independently and efficiently
• Update group charts and prepare monthly reports
• Send post-event critique forms and thank-you letters
• Support special activities such as welcome tours and cocktail receptions
• Assist with ad-hoc projects and maintain high standards of professionalism

What are we looking for?

An Groups and Events Coordinator serving Hilton brands is always working on behalf of our guests and in collaboration with fellow team members. To successfully fill this role, candidates should demonstrate the following attitude, behaviours, skills, and values :

It would be advantageous in this position for you to demonstrate the following :

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Auckland Hotel

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Sales

Seniority level

Employment type

Job function

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