Guest Services Supervisor

Overview

Set on 650 acres of lush green fairways, rolling hills and gentle streams, Millbrook Resort is an internationally acclaimed, luxury lifestyle resort.

We seek a front office specialist like yourself who is passionate about the guest experience and providing an authentic five-star delivery to come and join our team!

Proudly Awarded Oceania's Leading Hotel 2023 at the World Travel Awards.

Our work ethos is nurturing and supportive.

We are the Millbrook family and take great pride being one of New Zealand's best places to work.

The Role

We have an extensive range of luxury accommodation at Millbrook Resort, and our Front Office team's goal is to create a truly unique and personable guest experience.

We take pride in surprising and delighting our guests through thoughtful touches and by building genuine connections throughout their stay.

Our Front Office team is a high-performing, diverse, and passionate group of people who work collaboratively to deliver the highest standard of service.

The Guest Services Supervisor role is central to welcoming our guests while guiding and supporting the team throughout the day.

In this position, you will take ownership of your own weekly tasks, while working closely with our Guest Services Managers to ensure the whole team delivers exceptional service every day.

You will also play a key role in training and mentoring team members, helping them to grow and succeed in their roles.

This position also provides leadership opportunities, as you will occasionally step in for the Guest Services Manager—leading shifts, making key decisions, and resolving guest complaints with professionalism and care.

Success Profile

A genuine passion for hospitality and delivering outstanding guest experiences

Minimum of one year's experience in guest relations, ideally within a five-star environment

Strong guest service and communication skills, with a positive "can do" attitude

Exceptional attention to detail and organisational skills

A natural leader who leads by example and motivates others to perform at their best

Professional, confident, and immaculately presented at all times

Knowledge of Agilysys System (Versa, Engage, Spa, Sales & Catering) is an advantage

Proactive, with the ability to work independently as well as collaboratively within a team

Experience in training and supporting team members, with a strong commitment to teamwork

Resilient and adaptable, able to respond calmly and effectively to a variety of situations

Flexibility to work weekends, public holidays, and shifts as required

A full, clean driver\'s licence is necessary - P Endorsement advantageous

Location

Arrowtown, Queenstown

Hours

Full-time permanent (30 / 40 hours per week guaranteed)

What do we offer?

We believe our people are our greatest assets, and love rewarding our hard-working team members.

At Millbrook we encourage learning and professional development to help you grow and perform within your career.

When you join the Millbrook family you will also enjoy a number of exciting benefits including; Discounts on products and services; Easy free car parking; Complimentary staff meals; and a daily travel allowance for team members who live more than 25km from the resort.

If you wish to work in this dynamic, challenging and busy environment and have the attributes above, we\'d love to hear from you.

Begin your Millbrook journey today and apply!

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