Spa Supervisor

OverviewLocated on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views.

Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties.

Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors.

And, our amazing Team Members are at the heart of it all!

What will I be doing?

Reporting to the Spa Manager, in your new role as Spa Supervisor you will lead the reception and retail operation of the eforea Spa and will be required to achieve sales targets and manage customer feedback.

In addition, you will support the Spa Manager by working to a high standard ensuring the day-to-day performance, development and profitability of the eforea : spa operation is achieved.

More specifically you will : Ensure exceptional guest experience from arrival to check out, bookings, payments, consultations cards and upselling retail productsDrive retail sales, ensure all team members maintain an up to date product knowledge and sales are recorded accuratelyManage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and servicesAssist the Spa Manager with administration and office co-ordination as requiredScheduling, inputting data, brainstorming sales ideas and organising staff functionsHave and maintain a high level of initiative and ability to work independentlyEnsure high standards of cleanliness within all areas of the spa operationEnsure compliance with all health and safety regulationsAssist Spa Manager in achieving training objectives and review on a monthly basisWhat are we looking for?

The ideal candidate will have a passion for delivering customised spa experiences that bring balance and wellness to the body.

To be successful in your application, you must hold the following skills, experience and behaviours : Minimum 2 years' experience in the Spa & Wellbeing industryPrevious experience with rostering and payroll is requiredAvailability to work weekends and evenings and flexibility is requiredExcellent customer service experienceProficient in Microsoft office, specifically Microsoft excel data entry and analysisPositive attitudeGood communication skillsSOP development experiencesFlexibility to respond to a range of different work situations in fast past environment and proactive actionAbility to to work autonomously and in a teamTeam organisation experience leading a diverse teamFinancial and budget report experience requiredExcellent grooming and presentationThrive at HiltonThrive at Hilton is our Team Member Value Proposition.

It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs.

As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

See how this innovative program could help you achieve your personal dreams : Workplace flexibility (work life balance)Professional leadership development frameworkWorldwide career opportunitiesAccess to Hilton University and over 5000 online learning programsFree events and activitiesDiscounted gym membershipDiscounted childcareFree staff meal and daily dry-cleaned uniformDiscounted accommodation and food & beverage rates globallyParticipate in ongoing recognition programsDiverse by nature and inclusive by choiceSupport to participate in a variety of local volunteer activitiesFast track to Hilton Honors Silver statusWhen you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members.

Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best.

Get insights into work at Hilton, and see what our Team Members have been up to by searching @hiltoncareers on Facebook, LinkedIn and Instagram

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