Hotel Reservations Agent

Company Description

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant.

Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Job Description

Novotel Queenstown Lakeside is seeking a detail-oriented and customer-focused Hotel Reservations Agent to become part of our dynamic Reservations team.

Key Responsibilities

Handle hotel room reservations efficiently via phone, email, and online platforms.

Respond to guest queries, booking modifications, and special requests in a timely and professional manner.

Maintain accurate records of all bookings in the hotel's reservation system (OPERA).

Liaise with other departments to ensure seamless guest experience.

Provide exceptional customer service and support in line with brand standards.

Ensure data accuracy and attention to detail when processing reservations.

Manage large volumes of correspondence while maintaining service standards.

Qualifications

At least 6 months' experience in a reservations, hotel front office, or customer service role.

Proficiency with hotel booking systems such as OPERA or similar front office platforms.

Strong written and verbal English communication skills.

High attention to detail and organisational skills.

Ability to work under pressure and handle multiple tasks effectively.

Proven commitment to quality and guest satisfaction.

Hourly rate $30.19

Additional Information

Why work for Novotel, Queenstown?

Staff meals provided while on shift

Uniforms, washed and laundered daily.

Learn your Way - Access to our Accor Academy so you can earn while you Learn!

Work Your Way - Flexibility to ensure a work life balance!

Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide

Accor's refer-a-friend bonus

Accor's Parental Leave Scheme

Access to our Employee Assistance Program

Place of employment Novotel Queenstown Lakeside 6 Earl Street

Full time 30 hours

Our commitment to Diversity & Inclusion : We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We offer reasonable adjustments to support you.

If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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