Guest Service Agent

OverviewPeppers Beacon is located a short five-minute walk from the centre of Queenstown, known as the "Adventure Capital" of New Zealand.

With uninterrupted lakefront views of Lake Wakatipu and surrounding mountain ranges, Peppers Beacon offers a range of accommodation from hotel-style rooms to large multi-level apartments and a breakfast room for guests to start their day.

During your downtime, there is no shortage of activities to choose from, including skiing, bungy jumping, vineyards and scenic tours in the historical mining town of Queenstown.PurposeAs a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests\' entire stay.

Your responsibilities span from the moment they check in to the time they check out, ensuring you deliver exceptional hospitality and create memorable experiences for our valued guests.Primary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-outCommunicate effectively with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into successful outcomesPromote hotel amenities and services by having a deep understanding of products and offeringsShare information on neighbourhood hotspots and must-visit gems from your knowledge baseDisplay proficiency in accurately handling reservations and managing guest accountsSkills And ExperiencePrevious experience in hotel front desk operations is a valuable assetInnovative approach to exceeding customer service expectationsAbility to collaborate within teams and work independentlyProven ability to multi-task and thrive under pressure, with strong organizational and time management skillsProficiency in both written and verbal communicationAvailable to work a variety of shifts including nights, weekends and public holidays as requiredAccor BenefitsALL Heartist Membership – Discounts on accommodation and food & beverage worldwideFamily & Friends Discounts – For a range of accommodation, services and eventsAccor Live Limitless (ALL) Loyalty Program – Earn status and reward points on stays worldwideLearn Your Way – Access to Accor's training platforms, Accor Academy and TypsyBuild Your Network – Global hospitality network with thousands of Accor professionalsWorldwide Opportunities – Accor operates hotels worldwide with opportunities to grow your careerAt Accor, we welcome you as you are.

We help you grow and learn, so that work brings purpose to your life.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow\'s hospitality.

Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours.

We invite you to APPLY NOW.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at Accor.

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