Front Office Duty Manager

OverviewCompetitive salary + Paid Birthday LeaveAt Fable Hotels we have a wide variety of roles, situated around the country.

Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality.

Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off!

The world is yours to explore, so join us today to start an adventure of a lifetime!

About the roleFable Auckland Hotel located in the heart of Auckland CBD is a boutique hotel with 79 luxury guest rooms and bespoke dining experiences.

We are looking for a Duty Manager who can deliver professional 5-star quality service to our guests.You will be a 'people person' and take pride in your department and hotel.

You will be happy to share your knowledge of managing hotel and guest expectations to all members of your team to help strengthen the consistency of service delivery.This role will suit somebody that is continuously willing to learn and who strives for excellence within the team.

Your rapport with guests is excellent and you have a proven record for exceptional customer service skills.ResponsibilitiesDeliver exceptional customer service ensuring guests' satisfaction and comfortOversee daily Front Office responsibilities and operationsManage Front Office team in the absence of the Front Office ManagerTo be a role model for the team and lead by exampleMaintain effective communication among the team and with other departmentsEnsure guest requests and complaints are handled professionallyChecking guests in and outAble to upsell products and services, as well as implementing all active promotions and offers appropriatelyCompleting reservations and all other duties assigned by ManagerSkills and requirementsPrevious experience and success as Duty Manager in a luxury hotel environmentReliable and punctualCan-do, positive attitude that consistently delivers exceptional guest engagementExcellent communication skills, both written and verbalAttention to details and accuracyAbility to multi-taskExperience with Opera PMS is preferredA current Manager's CertificateA full NZ Driver's License is advantageousFlexible to work on a rotating roster, including AM and PM, weekends and public holidaysCurrent eligibility to work in New Zealand is a mustGood understanding of the legislation regarding current Health & Safety, Fire Safety, NZ Licensing lawsImmaculate personal presentation and grooming standardsWhat we offerPaid Birthday OffEndless career and growth opportunitiesFantastic rewards and recognition initiativesFree access to hundreds of online Hospitality coursesA variety of amazing corporate discountsHow to applySound like a good fit?

We'd love to talk to you!

To apply now for this position, please click the 'apply' button and send us your CV and cover letter.

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