Front Office Duty Manager

Overview

Competitive salary + Paid Birthday Leave

At Fable Hotels we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality. Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off!

The world is yours to explore, so join us today to start an adventure of a lifetime!

About the role

Fable Auckland Hotel located in the heart of Auckland CBD is a boutique hotel with 79 luxury guest rooms and bespoke dining experiences. We are looking for a Duty Manager who can deliver professional 5-star quality service to our guests.

You will be a ‘people person’ and take pride in your department and hotel. You will be happy to share your knowledge of managing hotel and guest expectations to all members of your team to help strengthen the consistency of service delivery.

This role will suit somebody that is continuously willing to learn and who strives for excellence within the team. Your rapport with guests is excellent and you have a proven record for exceptional customer service skills.

Responsibilities

• Deliver exceptional customer service ensuring guests’ satisfaction and comfort
• Oversee daily Front Office responsibilities and operations
• Manage Front Office team in the absence of the Front Office Manager
• To be a role model for the team and lead by example
• Maintain effective communication among the team and with other departments
• Ensure guest requests and complaints are handled professionally
• Checking guests in and out
• Able to upsell products and services, as well as implementing all active promotions and offers appropriately
• Completing reservations and all other duties assigned by Manager

Skills and requirements

What we offer

How to apply

Sound like a good fit? We’d love to talk to you!

To apply now for this position, please click the ‘apply’ button and send us your CV and cover letter.

#J-18808-Ljbffr